Privacy Policy

1. Introduction

Dsayah ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services (collectively, the "Service").

By using Dsayah, you consent to the data practices described in this policy. If you do not agree with our policies and practices, please do not use the Service.

2. Information We Collect

2.1 Information You Provide Directly

                Account Information:
                Phone number (for OTP authentication)
Email address (if using Google/Apple sign-in)
Name and date of birth
Gender and gender preference
Photos (profile pictures)

            

                Profile Information:
                Bio and interests
Height, education, occupation (if provided)
Location preferences
Age range preferences

            

                Communications:
                Chat messages with other users
Voice recordings from voice messages
Photos shared in chats
Customer support communications

            

                Payment Information:
                Transaction history (gem purchases)
Payment method information (processed by third parties)

            

2.2 Information Collected Automatically

                Location Data:
                Precise location (GPS coordinates) when you enable location services
Approximate location from IP address
Location is used for matching you with nearby users

            

                Device Information:
                Device type, model, and operating system
Unique device identifiers
Mobile network information
IP address
App version

            

                Usage Data:
                Features you use and actions you take
Swipe history (likes, passes)
Match history
Login times and session duration
Crash reports and performance data

            

2.3 Information from Third Parties

If you choose to sign in with Google or Apple, we receive:

Name and email address from your Google/Apple account
Profile picture (if available and you grant permission)

3. How We Use Your Information

We use your information for the following purposes:

3.1 To Provide the Service

Create and manage your account
Match you with other users based on preferences and location
Enable communication between matched users
Process gem purchases and maintain your gem balance
Provide customer support

3.2 To Improve and Personalize

Improve our matching algorithm
Personalize your experience and recommendations
Analyze user behavior to improve features
Conduct research and analytics

3.3 For Safety and Security

Verify user identity (verification badges)
Detect and prevent fraud, spam, abuse, and illegal activity
Enforce our Terms of Service
Respond to reports of inappropriate content or behavior
Protect the rights and safety of users

3.4 For Communication

Send you service-related notifications
Send you push notifications about matches, messages, and likes
Respond to your inquiries
Send promotional communications (with your consent)

3.5 Legal Compliance

Comply with legal obligations
Respond to legal requests from authorities
Protect our legal rights

4. How We Share Your Information

4.1 With Other Users

Public Information: The following information is visible to other users:

Your photos, name, age, and bio
Your verification status (if verified)
Your approximate location (distance from them)
Information you choose to include in your profile

Matched Users: When you match with someone, they can see your full profile and you can communicate through chat, voice, and video.

4.2 With Service Providers

We share information with third-party service providers who help us operate the Service:

Service Provider	Purpose	Data Shared
Firebase (Google)	Cloud hosting, database, authentication	Account data, usage data, device info
Agora.io	Voice and video calling	User ID, call metadata
Google Play / Apple	In-app purchases	Purchase history, payment info
Firebase Crashlytics	Error monitoring	Device info, crash logs

4.3 For Legal Reasons

We may disclose your information:

To comply with legal obligations (court orders, subpoenas)
To protect rights, property, or safety of Dsayah, users, or the public
In connection with legal proceedings
To detect, prevent, or address fraud or security issues

4.4 Business Transfers

If Dsayah is involved in a merger, acquisition, or sale of assets, your information may be transferred. We will notify you before your information is transferred and becomes subject to a different privacy policy.

4.5 With Your Consent

We may share information for other purposes with your explicit consent.

5. Your Privacy Rights and Choices

5.1 Access and Update

You can access and update your account information at any time through the app settings, including:

Profile information
Photos
Preferences and filters

5.2 Location Data

You can control location permissions through your device settings. Note that disabling location may affect matching functionality.

5.3 Push Notifications

You can control which notifications you receive through the app settings or device settings.

5.4 Account Deletion

You can delete your account at any time through app settings > Delete Account. When you delete your account:

Your profile and personal data are removed from our servers
Your matches and chat history are deleted
Your verification status is revoked
Unused gems are forfeited

Note: Deletion may not be immediate for technical and legal reasons (backups, legal holds). Some anonymized data may be retained for analytics.

5.5 Data Portability

You can request a copy of your personal data by contacting us at privacy@dsayah.com. We will provide your data in a common, machine-readable format.

5.6 Marketing Communications

You can opt out of promotional emails and push notifications at any time. You cannot opt out of service-related communications (security alerts, account notifications).

6. Data Retention

We retain your information for as long as your account is active or as needed to provide services. Specific retention periods:

Active accounts: Retained until you delete your account
Deleted accounts: Most data deleted within 30 days, some backups may persist for up to 90 days
Chat messages: Deleted when you delete your account or delete specific conversations
Purchase records: Retained for legal and accounting purposes (up to 7 years)
Abuse reports: Retained for safety and legal purposes

7. Security

We implement appropriate technical and organizational measures to protect your personal information, including:

Encryption of data in transit (HTTPS/TLS)
Encryption of sensitive data at rest
Secure authentication (OTP, OAuth)
Regular security assessments
Access controls and authentication for internal systems
Firebase security rules to protect user data

However: No method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information.

8. Children's Privacy

Dsayah is not intended for users under 18 years of age. We do not knowingly collect personal information from anyone under 18. If we learn we have collected information from a child under 18, we will delete it immediately.

If you believe we may have information from or about a child under 18, please contact us at privacy@dsayah.com.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including the United States (where our service providers like Firebase and Agora are based).

These countries may have different data protection laws. By using Dsayah, you consent to the transfer of your information to these countries.

10. Third-Party Links and Services

The Service may contain links to third-party websites or services (e.g., Google, Apple). We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

Posting the new Privacy Policy in the app
Sending a push notification or email
Requiring you to accept the updated policy to continue using the Service

The "Last Updated" date at the top of this policy indicates when it was last revised.

12. Your Data Protection Rights (GDPR/Kenya Data Protection Act)

If you are a resident of Kenya or the European Union, you have certain data protection rights:

Right to Access: Request a copy of your personal data
Right to Rectification: Correct inaccurate data
Right to Erasure: Request deletion of your data
Right to Restrict Processing: Limit how we use your data
Right to Data Portability: Receive your data in a portable format
Right to Object: Object to certain processing activities
Right to Withdraw Consent: Withdraw consent for consent-based processing

To exercise these rights, contact us at privacy@dsayah.com.

13. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act:

Right to know what personal information is collected
Right to know if personal information is sold or disclosed
Right to say no to the sale of personal information
Right to delete personal information
Right to equal service and price

Note: We do not sell your personal information.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: privacy@dsayah.com
Support Email: support@dsayah.com
Website: https://dsayah.com
Admin Panel: https://admin.dsayah.com

Data Controller: Dsayah
Location: Kenya

15. Consent

By using Dsayah, you consent to this Privacy Policy and agree to its terms.